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AA ASPIRE FAQ

1. How do I join the AA?

There are many ways that you can join the AA. You can join here https://aa.co.za/aa-aspire/, join via our call centre, or sign up in-store at our AA Accredited Sales agents.

Once you have signed up, you will receive your Membership details from us containing a link to download the AA App which contains your digital Membership card.

2. What can I expect when I sign up as an AA Member?

The AA looks after you, not just your car. AA Members get access to unrivaled benefits, ranging from roadside and emergency medical rescue to long-distance travel benefits as well as lifestyle benefits. View the summary of benefits.

3. When does my AA Membership become active?

Your core benefits will be available as soon as your payment has been received and your extended benefits will be activated after 72 hours, as we require a little longer to confirm your access. Remember that EFT payments can take up to 48 hours to reflect in our bank account.

4. How do I add my family members?

To add your loved ones, you can visit our website and amend your Membership online, or call us on 0861 000 234 weekdays between 8 am and 5 pm to arrange for your spouse or dependant/s to be added to your Membership or to upgrade your benefits with immediate effect, as soon as your payment is received. 

Access to our range of extended benefits takes a little longer and should be available after 72 hours.

5. How do I update or change my Membership?

To make any amendments to your Membership like adding or removing a spouse or dependants, you can visit https://appserver.aa.co.za/MemberApplication/ or call us on 0861 000 234 weekdays between 8 am and 5 pm to arrange for your spouse or dependant/s to be added to your Membership or to upgrade your benefits with immediate effect, as soon as your payment is received. 

Access to our range of extended benefits takes a little longer and should be available after 72 hours.

6. How do I renew my AA Membership?

To renew your AA Membership, visit https://appserver.aa.co.za/MemberApplication/ or call us on 011 799 1696 weekdays between 8 am and 5 pm to renew your Membership.

7. Can I upgrade my AA Membership?

You can upgrade your Membership at any time. Call us on 0861 000 234 weekdays between 8 am and 5 pm. Or, if you prefer, visit one of our AA Accredited Sales Agents. You will receive immediate access to core benefits, as soon as your payment has been received. Access to our range of extended benefits takes a little longer and should be available after 72 hours.

8. Can I make changes to my AA Membership?

Changes to your AA Membership, other than upgrading your Membership, can only be when you renew your Membership.

9. Am I able to transfer my AA Membership?

AA Membership is not transferrable. It is not attached to any specific vehicle however, covers you in any vehicle you may drive.

10. How do I update my personal details?

It’s important to keep your personal details up to date in the event of an emergency. You can update your details by calling 0861 000 234 weekdays between 8 am and 5 pm, by visiting visit one of our AA Accredited Sales Agent stores or visiting https://appserver.aa.co.za/MemberApplication/ and logging into My AA.

11. How can I reach the AA in case of an emergency?

You can call us on 0861 000 234, or click the Emergency Assistance button on the AA Rescue Me App if you’re in need of Medical or Roadside Assistance or Armed Response.

12. What details do I need to provide if I call the AA for assistance?

In order to give you quick and efficient assistance, please have your AA Membership number handy. If you do not have it with you, we’ll be able to confirm your Membership using your ID number. 

When call-outs are needed, we’ll need to know the type of assistance you require, your exact location and destination details, as well as your vehicle details, so that we can find you easily.

13. How long will it take the AA to get to me?

We will get to you as quickly as possible by dispatching the first available and closest vehicle to your assistance. The response time will vary depending on traffic and incident volumes, as well as your location and the prevailing weather conditions. The AA Emergency Call Centre dispatch team will advise you of the estimated time of arrival when you call.

14. Do I need to update my motor vehicle details?

To avoid spending time adding your vehicle details when you call for roadside assistance, call us on 0861 000 234 or e-mail us at aasa@aasa.co.za, to update your vehicle details.

15. What if I am not present at my vehicle when assistance is required?

Your AA Membership is personal to you. This means that you need to be present when assistance is required. No other person can use your AA Membership card or access your benefits in your absence.

16. Can my friends and family request assistance?

Your friends and family can use AA services to help them:

  • They may request assistance by calling us on 0861 000 234. One of our consultants will assist and provide a quote for the service required and assistance can then be dispatched immediately.
  • They may call us on 0861 000 234 and arrange to take up AA Membership with access to core benefits immediately by making payment on the phone or through our roadside patrol technicians. Access to our range of extended benefits takes a little longer and should be available after 72 hours.
17. Am I still covered if I am a passenger in someone else’s car?

Your AA Membership covers you and not your car. This means that you can take advantage of all the AA’s benefits and services regardless of whether you are the driver or passenger, in your, or someone else’s vehicle.

18. What if I have used all my call-outs for the year?

The AA will always assist you even if you have already used all your call-out entitlements for your Membership year. The AA Emergency Call Centre dispatch team will quote you at AA preferential rates.

19. What is accident towing and when does it apply?

The AA Accident Recovery Towing Service applies when:

  • there is damage to the body panels or the undercarriage, wheels or suspension of your vehicle, as a result of a collision with another vehicle, pothole, or another object; or,
  • the accident occurs as a result of an electrical or mechanical failure of your vehicle, or the vehicle caught on fire; or,
  • your vehicle is not able to be driven as a result of damage incurred during an attempted theft, kerb related damage, windscreen damage as a result of an accident, stone damage, hail damage or water damage, however, based on the circumstances surrounding the incident the AA, at its own discretion, may assess the degree of damage caused before classifying this as an accident.

 

Accident towing benefits are available to all AA Aspire and AA Advantage+ Members.

YOUR AA MEMBERSHIP FEES

1. When do I pay my AA Membership subscription?
  • If you have signed up for an annual cash subscription, your AA Membership renewal payment should be received before the expiry date to ensure uninterrupted cover. You will receive a renewal statement one month before the expiry date to remind you that your payment is due.
  • If you selected to pay by recurring monthly debit order, your AA Membership will be automatically renewed each year on your anniversary, and your monthly debit order continues as before.
  • If you pay by recurring annual debit order, your AA Membership subscription will automatically be debited from your bank account one month before your Membership anniversary date.
2. How can I pay my AA Membership subscription?

There are several easy payment options available:

 

  • Credit/Debit card Feel free to call us on 0861 000 234 weekdays between 8 am and 5 pm and one of our consultants will assist you over the phone, or alternatively, visit any of our AA Accredited Sales Agents.
  • Debit Order Join online here, or call us on 0861 000 234 weekdays between 8 am and 5 pm, to arrange payment by debit order. Alternatively, visit one of our AA Accredited Sales Agents. You will have immediate access to core benefits as soon as your payment is received and to our range of extended benefits after 72 hours.
  • EasyPay You may also pay at your convenience via EasyPay at any Pick ‘n Pay, Spar, Shoprite, Checkers, Checkers Hyper, Lewis or Woolworths store.
  • Online To renew your AA Membership, visit https://appserver.aa.co.za/MemberApplication/.
  • EFT or direct deposit at any First National Bank branch 

 

Bank

First National Bank

Account name

The Automobile Association of SA

Branch

Corporate Customer Services Johannesburg

Branch code

255 005

Account number

5683 0006 388

Payment reference

Use your Membership number as a reference so that your payment is allocated to the correct account.

Proof of payment

Send your proof of payment to:

Email: payments@aasa.co.za 

Fax: 086 524 2251

3. Can I get a Tax Invoice?

Please call us on 0861 000 234 weekdays between 8 am and 5 pm, or request a tax invoice via email at aasa@aasa.co.za.

4. What will happen if my AA Membership subscription is not up to date?

Your AA Membership subscription must be fully paid up for you to have continued and uninterrupted access to your benefits. If your Membership is not up to date at the time of requesting roadside assistance you will be asked to pay for the services provided.  

 

5. How can I cancel my AA Membership?

You may cancel your AA Membership by providing 30 days’ notice prior your Membership anniversary date to avoid any cancellation fees.  Should you wish to cancel your Membership within your current 12-month subscription period you may remain liable for any amounts incurred in the rendering of services during the current Membership subscription period, as well as a cancellation fee, which will be calculated at the time of cancellation.

Call us on 0861 000 234 weekdays between 8 am and 5 pm, or send your request together with the reason for your cancellation by email at aasa@aasa.co.za

CONTACTING THE AA

1. How can I contact the AA?

You can save our contact details to your phone, so you’ll have access Anywhere. Anytime:

 

Telephone 0861 000 234
Email aasa@aasa.co.za
Website www.aa.co.za

Designated Driver

1. What is the AA Designated Driver service?

The AA Designated Driver service is a convenient and easy to use facility, designed to ensure that you will always arrive home safely after a night out. One simple call will book an AA Designated Driver team to meet

you at your chosen venue, and at your requested time. Then you can sit back and rely on the AA to get you home (or to your chosen destination), in your own vehicle.

2. How do I make a booking

You can make a booking online by visiting and completing the form here https://aa.co.za/aa-designated-driver/.

3. In what areas does the AA Designated Driver service operate?

The AA Designated Driver service is available within a 50km radius of the following major metropolitan areas:Johannesburg, Cape Town, Durban.

 

4. During what hours can I make a booking?

The dedicated call centre will operate 24/7, all year long.

5. How do I pre-book a pick-up?

Advance bookings are encouraged to ensure that a driver is available for your required pickup date and time. Bookings can be made up to 48 hours ahead of the required pick-up, but should be made no later than 2 hours before the pick-up time. Bookings for holiday periods should be made at least 4 days in advance to ensure availability.

6. Can I book a pick-up for public holidays and New Year's Eve?

Pre-booking is essential for busy times of the year such as Christmas and Easter holidays, New Year’s Eve, long weekends and public holidays. Only pre-bookings, at least 4 days in advance, will guarantee the requested pick-up during these busy periods.

7. Will there be a charge for cancelled bookings?

Bookings can be cancelled up to 2 hours prior to the pick-up time, without penalty. Cancellations received after this time will be charged as one trip.

8. Can you take me home in my friend’s car if I don’t have my own vehicle with me?elled bookings?

The AA Designated Driver service only applies to transporting you home in your own car.

9. Can I request that my friends are dropped off and route to my home?

Yes they can, provided that they make this request to the call centre when making a booking and within the free km radius. Additional charges are applicable for every kilometer over 20km.

10. How do I know that my driver is a legitimate AA Designated Driver?

You will receive a SMS 45 minutes prior to your pick-up time advising you of the driver’s name. On arrival, you are advised to request the driver to provide their name before handing over your car keys.

11. What happens if the driver has an accident when driving my vehicle?

By agreeing to the terms and conditions when you make a booking, you have indemnified the AA and therefore you carry the risk and will need to claim from your insurance.

13. What if I want to use more than my allocated free trips?

Simply call and book in the same way. Our call centre agent will advise you of the costs and take payment from you over the phone by credit card.

14. Can I carry any of my unused trip allocation over to the next quarter?

No, you will forfeit any unused trips at the end of each quarter. 

15. Will I have to pay if my trip exceeds 20 km?

Yes, additional charges are applicable for every kilometer over 20km. The call centre agent will advise you of any additional charges applicable when you make a booking and arrange credit card payment with you on the phone.

16. Can I save the extra kilometres if my trip is less than 20kms?

No, each trip is counted as one trip, no matter how short. Any ‘unused’ kilometres are forfeited.

17. What if I want to use the service when I have used all my free trip entitlements?

You may continue to use the service even after you have used all your trip entitlements. Trips out of entitlement will be charged directly to you. The call centre agent will advise you of the costs once details are known and arrange payment by credit card over the phone

18. What happens if the driver gets there and can’t locate you, how long will he wait before cancellation? If cancelled - is that a trip utilised?

At the pick-up time, you will receive a telephone call, letting you know that your driver is waiting. You will have 15 minutes to leave the venue and meet the driver at their vehicle.

AA Armed Response

1. What is AA Armed Response?

AA Armed Response is a personal armed security service from the Automobile Association of South Africa. If you feel unsafe and you tap the AA Armed Response button, we will send armed response services to you.

2. Where does AA Armed Response work?

AA Armed Response works nationwide in South Africa. We have one of the largest networks of services with over 160 security partners. If you are in a situation where you feel unsafe, let us know via the AA Armed Response App. The closest service provider to your current location will come to your aid. This service provider may differ from call-out to call-out.

3. Can I only use AA Armed Response when I am at home?

You can use AA Armed Response whether you are in your car, going for a walk, jogging, riding a bicycle, or even when you are in a shopping centre.

4. What happens if I need help?

If you need help:

  • Press the ‘HELP ME’ button in the AA Armed Response App.
  • We will call you to find out more and support you where needed.
  • We will dispatch the nearest security services to your location.
  • If you do not answer the call, we will still dispatch security services to your location.
5. What if I feel unsafe?

It is always better to act proactively. If you feel unsafe:

  • Press the red AA Armed Response button in the AA Armed Response App.
  • We will call you and find out more about your situation.
  • We will guide you to a place of safety or provide an escort.
6. Can I call you in the case of domestic violence?

Yes, you can.

  • Press the ‘HELP ME’ button in the AA Armed Response App.
  • We will call you and find out more about your situation.
  • We will guide you to a place of safety or provide an escort.
  • If you are unable to use the AA Armed Response App, please phone 0800 008 762.
7. Do I need to have a smartphone to use AA Armed Response?

Yes, you do. AA Armed Response uses location-based services to find you. If you do not have data or your signal is lost, please phone 0800 008 762 if you need help.

8. I am already an AA Member. Is this part of my Membership?

Yes. AA Armed Response comes standard with an AA Aspire membership.

9. Will I get an escort on request?

No, the service is responsive and cannot provide an escort.

10. Where do I find my AA Membership number?

You can find your AA Membership number on the AA App when viewing your eCard. If you do not have access to this, please contact us on 0117991696 and we will help you find your details.

11. What if I feel unsafe on a hike in the Magaliesberg?

We will do our best to assist you. With our response network and the local authorities, do keep in mind that getting a resource to a hiking trail and on a hiking trail will take time.

12. Will you drive with me for the 30-minute drive on the way home from my night class that ends at 9pm?

Our services can be activated once the situation is deemed threatening or criminal with immediate effect.

13. Is there a limit on how often one can use the service?

No, there is no limit to usage as long as all events are confirmed incidents and not false alarms.

14. What happens when I need assistance on a mountain bike trail?

The control room and local service providers will engage with local authorities and resources to assist as access will be difficult without specialised vehicles.