Careers

The Call Taker role is all about being the first point of contact for people who need help, especially in emergencies. As a Call Taker, you answer calls from AA members or customers, gather important information about their situation and make sure they get the right assistance as quickly as possible. The job requires good listening skills, attention to detail and the ability to stay calm under pressure. You also need to follow procedures, update records accurately and provide excellent customer service at all times.

Are you passionate about learning and development? Join our team as a Trainer to design, facilitate and coordinate impactful training initiatives across the organisation, including call centres and learnership programmes.