Careers

A Top Employer is a company that has been officially certified by the Top Employers Institute for excellence in its human resources practices and employee conditions.

Being certified as a Top Employer is a mark of prestige and signals to current and prospective employees that the organization values its workforce and invests in creating a positive, inclusive, and growth-oriented workplace.

Job Summary

The Retention and Sales consultants are responsible for new sales, retentions, cross-selling and educating customers on all products and services which include value-added products.

Analysis of customer feedback and account data, and negotiating with customers are critical to the success of this role.

Job Description

• Conduct outbound sales calls to existing and new customers to drive business growth (including cold calling).
• Engage with cancelled members to retain accounts and reduce customer churn.
• Educate customers on products, services, benefits and value propositions.
• Identify and execute up-selling and cross-selling opportunities.
• Perform customer needs profiling, analysis and nurturing.
• Negotiate with customers to reach mutually beneficial outcomes.
• Maintain in-depth knowledge of company products, services, policies and SOPs.
• Provide feedback to management on customer trends and retention improvement opportunities.
• Deliver consistent, high-quality customer service and build long-term customer relationships.
• Ensure strict compliance with POPIA, DNC regulations and confidentiality requirements.
• Attend to ad-hoc duties as assigned by the line supervisor.

Education

• Minimum Grade 12.

Experience

• Minimum of 5 years in Sales or Retentions.
• Customer profiling.