Careers

A Top Employer is a company that has been officially certified by the Top Employers Institute for excellence in its human resources practices and employee conditions.

Being certified as a Top Employer is a mark of prestige and signals to current and prospective employees that the organization values its workforce and invests in creating a positive, inclusive, and growth-oriented workplace.

Job Summary

The Business Analyst plays a critical role in bridging the gap between business needs and technology solutions. In this role, you will work closely with a diverse range of stakeholders — including customers, business teams and internal users — to gather, analyse and clearly define requirements, ensuring that technology solutions effectively support business success.

Job Description

Strategy and Planning

• Partner with project sponsors at AA to define clear project scope and goals aligned to our strategic objectives.
• Identify and classify stakeholders and user groups, understanding their needs and how they interact with AA’s systems.
• Gather requirements through interviews, workshops, surveys, and other methods relevant to AA’s environment.
• Define analysis scope, impact criteria, and metrics for each project, tailored to AA’s operational context.
• Work with stakeholders and project teams to prioritise requirements that drive the greatest value for AA.
• Continuously review and enhance AA’s requirements-gathering practices for improved efficiency and clarity.

Acquisition and Deployment

• Support research and evaluation of software and hardware options that meet AA’s specific needs.
• Participate in quality assurance activities to verify solutions, meet agreed requirements and function optimally within AA’s infrastructure.
• Assist in selecting and maintaining documentation tools that support AA’s standards and workflows.

Operational Management

• Analyse and verify requirements for clarity, feasibility, and compliance with AA’s policies and standards.
• Create templates and documentation that clearly communicate business needs in format developers and IT teams at AA can use effectively.
• Translate business requirements into functional specifications, using AA-appropriate models and diagrams.
• Develop interface prototypes or mock-ups where needed to demonstrate concepts clearly to stakeholders.
• Conduct peer reviews to ensure quality and accuracy of requirements documentation.
• Manage and track the status of requirements through AA’s project lifecycle, adapting to changes and communicating updates promptly.
• Liaise closely with project managers, sponsors, and stakeholders at AA to maintain alignment and understanding throughout projects.

Education

• Diploma or degree in IT, or related fields.
• Business Analysis Certification.

Experience

• 3 to 5 years’ experience in a Business Analyst role.