fb
AA Vehicle Rates Calculator

Rates Calculator

Roadside Assistance

Roadside Assistance

Emergency Services

Emergency Services

AA Auto Centre

AA Auto Centre

AA Financial Services

AA Financial Services

AA Travel

AA Travel

Call me backCALL ME BACK

I need help choosing a product

  • MOBILE NUMBER *
  • PLEASE SELECT A PRODUCT

AA Armed Response: Frequently Asked Questions

  1. What is AA Armed Response?

AA Armed Response is a personal armed security service from the Automobile Association of South Africa. If you feel unsafe and you tap the AA Armed Response button, we will send armed response services to you.

  1. Where does AA Armed Response work?

AA Armed Response works nationwide in South Africa. We have one of the largest networks of services with over 180 security partners. If you are in a situation where you feel unsafe, let us know via the AA Armed Response App. The closest service provider to your current location will come to your aid. This service provider may differ from call-out to call-out.

  1. Can I only use AA Armed Response when I am at home?

You can use AA Armed Response whether you are in your car, going for a walk, jogging, riding a bicycle, or even when you are in a shopping centre.

  1. What does AA Armed Response cost?

AA Armed Response is available from:

  • R25 per month (AA Members) or R300 annually.
  • R35 per month (Non-members) or R420 annually.

You are also able to add dependants:

  • AA Members save up to 50% on a subscription for a family of four. R25 for the main Member and R15.00 each for up to three additional dependants. After the three dependants added at the reduced rate, the cost returns to R25 for each additional dependant added. From the 11th dependant onward, the charge per dependant is R35 each.
  • Non-Members can add dependants for R35 each.
  1. Do I have to be an AA Member to subscribe to AA Armed Response?

No. You do not need to be an AA Member. AA Armed Response is available to anyone. AA Members pay reduced rates for AA Armed Response.

  1. Do I have to own a vehicle to subscribe to AA Armed Response?

No. Anyone can subscribe to this service – whether you travel by car, or commute.

  1. What happens if I need help?

If you need help:

  • Press the ‘HELP ME’ button in the AA Armed Response App.
  • We will call you to find out more and support you where needed.
  • We will dispatch the nearest security services to your location.
  • If you do not answer the call, we will still dispatch security services to your location.
  1. What if I feel unsafe?

It is always better to act proactively. If you feel unsafe:

  • Press the red AA Armed Response button in the AA Armed Response App.
  • We will call you and find out more about your situation.
  • We will guide you to a place of safety or provide an escort.
  1. Can I call you in the case of domestic violence?

Yes, you can.

  • Press the ‘HELP ME’ button in the AA Armed Response App.
  • We will call you and find out more about your situation.
  • We will guide you to a place of safety or provide an escort.
  • If you are unable to use the AA Armed Response App, please phone 0800 008 762.
  1. Do I need to have a smartphone to use AA Armed Response?

Yes, you do. AA Armed Response uses location-based services to find you. If you do not have data or your signal is lost, please phone 0800 008 762 if you need help.

  1. How can I get AA Armed Response?

Download the AA Armed Response App and activate AA Armed Response from within the app.

  1. How do I pay for AA Armed Response?

You pay for AA Armed Response via your credit card. Payments will be deducted monthly or annually on the day you subscribed. For example, if you subscribed on the 13th, your subscription fee will be deducted every month on the 13th. If you subscribed on the 1st of December 2019 and selected annual payment, then you will be debited again on the 1st of December 2020.

  1. I am already an AA Member. Is this part of my Membership?

No. AA Armed Response is an additional service. You need to subscribe to this service separately.

  1. Will I get an escort on request?

No, the service is responsive and cannot provide an escort.

  1. How do I save a link on my home screen?

On Android:

Open your link you want to pin to your home screen in your phone’s browser. Tap the menu button and tap Add to home screen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. The shortcut can be dragged around and placed anywhere, including in-app folders — just like a normal app icon.

On iOS:

Open the link you want to add to your home screen in your browser. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. Tap the Add to Home Screen icon in the Share menu. You’ll be prompted to name the shortcut before tapping the Add button. The shortcut can be dragged around and placed anywhere, including in-app folders — just like a normal app icon.

  1. Where do I find my AA Membership number?

You can find your AA Membership number on the AA App when viewing your eCard. If you do not have access to this, please contact us on 0117991696 and we will help you find your details.

  1. What if I feel unsafe on a hike in the Magaliesberg?

We will do our best to assist you. With our response network and the local authorities, do keep in mind that getting a resource to a hiking trail and on a hiking trail will take time.

  1. Will you drive with me for the 30-minute drive on the way home from my night class that ends at 9pm?

Our services can be activated once the situation is deemed threatening or criminal with immediate effect.

  1. Is there a limit on how often one can use the service?

No, there is no limit to usage as long as all events are confirmed incidents and not false alarms.

  1. What happens when I need assistance on a mountain bike trail?

The control room and local service providers will engage with local authorities and resources to assist as access will be difficult without specialised vehicles.

Tools & Calculators
What is your Emergency?
The Automobile Association of South Africa

For over 90 years, we’ve provided you with roadside rescue and security, so you know you can rely on the Automobile Association day and night.

We aim to empower you as a road user and add value to your life with our products and services.

Decrease in fatalities welcome – but more needs to be done

The small decrease in the number of fatalities on South African roads between the December 2022 and January 2023 festive period and the 2023/2024 period is commendable and signals a slight improvement in road safety efforts by authorities. However, the Automobile Association (AA) remains concerned that the deaths of 1427 road users during the festive period is still too high, and that more needs to be done to effectively deal with road safety in South Africa. Transport Minister Sindisiwe...

2024 to start on positive fuel note for consumers

Despite the volatile Rand and concerns around shipping routes in the Red Sea, local fuel prices are still expected to decrease when they are adjusted by the Department of Mineral Resources and Energy next Wednesday. Commenting on unaudited data from the Central Energy Fund (CEF), the Automobile Association (AA) says the numbers are still pointing to reductions to fuel prices across the board.   According to the CEF’s figures, ULP95 petrol is expected to be lower by around 54cents a litre while...

Good fuel news for motorists to start 2024

South African motorists can expect significant fuel price reductions to kick-off 2024 says the Automobile Association (AA). Commenting on unaudited data from the Central Energy Fund (CEF), the AA says both grades of petrol, diesel, and illuminating paraffin prices are showing substantial decreases that will ease the financial pressure on consumers in January. “According to the data, ULP93 will decrease by around 68 cents/litre, and ULP95 will decrease by 82c/l. Diesel is set to decrease...