• Jaguar Land Rover Training Academy opens its doors to the AA for specialised EV training
  • Focus on safety and convenience for EV-related roadside assistance and vehicle recovery services
  • A group of AA Line Managers were trained on jump-starting, towing, jacking and charging electrified vehicles


Pretoria, 29 March 2021 – Jaguar Land Rover has partnered with the Automobile Association (AA) to prepare for a future of electric mobility in South Africa by training a group of Line Managers on EV-specific roadside assistance and vehicle recovery.

Jaguar Land Rover’s Training Academy in Pretoria opened its doors to the AA to share its technical expertise on a range of electrified vehicles, and while the practical lessons involved Jaguar’s all-electric I-PACE, plug-in hybrid Range Rovers and mild-hybrid Land Rovers, most of the procedures taught are applicable to EV products from any manufacturer.

Roadside assistance and recovery of electrified vehicles is, for the most part, not dissimilar to practices the AA has performed in South Africa for more than 90 years, but EV-specific guidance was offered on safety-critical aspects and common issues experienced by customers historically.

Of specific interest to the group of Line Managers was the procedure of jump-starting a fully electric vehicle. In an instance where an EV’s small 12-volt battery (similar to those in any car) runs flat due to prolonged standstill, it’s possible to boost this small battery in order for the more powerful high-voltage battery to begin recharging the low-voltage system. The 12-volt battery in an EV is responsible for simple features such as infotainment, power windows and electrically-assisted steering, but it’s also needed to ‘start’ the car – just like with any internal combustion vehicle.

The group was put to a practical test of safely entering and jump-starting an unresponsive vehicle which relies on electricity to unlock doors, release bonnet latches and disable security systems. Instructions were also given on how to manually override drive selectors and electronic handbrakes in order to pull an EV onto a flatbed tow truck in neutral.

Though procedures for changing flat tyres is much the same as with any vehicle, the AA was trained on the importance of safe lifting points with consideration that many EV high-voltage batteries are located low in the floor where jacks could damage them.

General information on the importance of colour-labelling, such as bright orange high-voltage cables and any components tagged with yellow warnings was relayed, along with basic lessons in recharging procedures. These included tips on the various messages a vehicle sends via coloured lights near its charging port, the differences between AC and DC cables, and the fact that EVs should never be charged with extension cords or multi-adapters.


Richard Gouverneur, Managing Director, Jaguar Land Rover South Africa, said: “As the South African car parc rapidly evolves, and more electrified vehicle offerings from various manufacturers come to the fore, it’s vital that all industry stakeholders are kept up to speed with the changing environment. The role the AA plays in the motor industry is critical on many levels, and we are happy to share our expert knowledge of EVs and the way they work with such a respected organisation.”

Willem Groenewald, AA CEO, said: “EVs are the future of mobility and it’s critical for the AA to stay on the cutting-edge of this technology to service the needs of all our customers. Jaguar Land Rover’s training provided useful practical knowledge for our staff; we are always learning and improving our skills – all with the customer in mind – so this training was timely and important for us.”

Benson Matshazi, AA Line Manager, said: “I’m a qualified mechanic with over 30 years’ experience, and my technical knowledge dates back to simple engines with carburettors. As our industry transitions into a new era of electrification, it’s important that the services the AA offer keep up mobility trends. Though we’ve only just embarked on this journey, we value the information shared by Jaguar Land Rover, and we’re now in a better position to handle our customers’ changing needs.”


Notes to editors:

About The Automobile Association of South Africa

The Automobile Association (AA) has been the trusted champion of the South African motorist and traveller for over 85 years. Along with our AA Accredited Sales Agents located countrywide, the AA offers access to over 50 benefits on 1 card as well as other travel and mobility services that extend far beyond 24-hour roadside assistance – from technical and legal advice, to emergency rescue services, roadside security and a mobile app suite. The AA offers specialised apprenticeships to help motor industry players build in-house skill, and short skill courses for individuals.


The Automobile Association of South Africa is a member of the Federation Internationale de l’Automobile (FIA) and the Alliance Internationale de Tourisme (AIT).


For more information, please visit www.aa.co.za or aasa.mobi, or contact:

Automobile Association of South Africa (AA)

AA Public Affairs

011 799 1126 or 082 452 7527

Email: press@aasa.co.za


About Jaguar Land Rover: Reimagining the future of modern luxury by design  

Jaguar Land Rover is reimagining the future of modern luxury by design through its two distinct, British brands. 

Our current model range embraces fully electric, plug-in hybrid and mild-hybrid vehicles, as well as the latest diesel and petrol engines. Our class-leading Jaguars and Land Rovers are in demand around the world and in 2020 we sold 425,974 vehicles in 127 countries. Land Rover is the global leader of luxury SUVs through its three families of Range Rover, Discovery and Defender. Jaguar is the first ever brand to offer a premium all-electric performance SUV, the Jaguar I-PACE.

At heart we are a British company, with two major design and engineering sites, three vehicle manufacturing facilities, an Engine Manufacturing Centre and a Battery Assembly Centre in the UK. We also have vehicle plants in China, Brazil, India, Austria and Slovakia. Three of our seven technology hubs are in the UK – Manchester, Warwick (NAIC) and London – with additional sites in Shannon, Ireland, Portland, USA, Budapest, Hungary and Shanghai, China.

Central to our Reimagine strategy is the electrification of both the Land Rover and Jaguar brands with two clear, distinct personalities. All Jaguar and Land Rover nameplates will be available in pure electric form by the end of the decade. This marks the start of the company’s journey to become a net zero carbon business across its supply chain, products and operations by 2039.

As a wholly-owned subsidiary of Tata Motors since 2008, Jaguar Land Rover has unrivalled access to leading global players in technology and sustainability within the wider Tata Group.  



Tina Pienaar-Smit

Public Relations and Sponsorship Specialist

Jaguar Land Rover South Africa

Direct: +27 12 450 4124

Switchboard: +27 12 450 4000

Mobile: +27 (0) 82 619 3231

E-mail: tpienaar@jaguarlandrover.com


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