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Drive with Confidence
Why Choose AA? Here’s What We Offer
Drive with Confidence
Discover the Benefits of AA Membership
As a member of the Automobile Association of South Africa, you’ll enjoy a variety of services designed to keep you safe and save you money. Let’s explore some of the key benefits that come with your membership.
What Our Clients Say
Mr Mervin Naidoo
“I would just like to thank the AA Emergency Contact Centre Agent, Kirsten Bantam, for a very professional service with the last four cases she dealt with for me. She went the extra mile to make sure the cases where finalised.’
Jan La Grange
“I’d like to compliment Sharon who assisted with dispatching the tow for my car. Her response was quick, professional, and incredibly reassuring. Everything was handled smoothly, and the tow arrived exactly when expected.”
Anonymous member
Join the AA Family
Become a member of the Automobile Association of South Africa and enjoy peace of mind on every journey. With our array of services designed to support you at every turn, you’ll gain access to expert advice, emergency assistance, and valuable resources. Don’t wait—take the first step towards safer roads with us today!
Frequently Asked Questions
Get Answers to Your Membership Questions
How do I become a member?
There are many ways that you can join the AA. You can sign up online, join via our call centre or our WhatsApp channel, or sign up in-store at one of our AA Accredited Sales agents.
As with many businesses we have gone digital and no longer issue any physical membership cards.
Once you have signed up, you will receive your Membership details via email. Please keep these details in a safe and accessible place.
Your membership benefits will start 72 hours after joining and confirming payment. If you require assistance before you have received your Membership details, we’ll gladly provide the help you need on a Pay on Use basis. Simply call us on 0861 000 234.
What can I expect when I sign up as an AA Member?
AA Membership is personal membership.
That means that the AA looks after you, not just your car. Whether you are in your own car or your partner’s car, you can access your benefits.
AA Members get access to unrivalled benefits, ranging from roadside and emergency medical rescue to long-distance travel benefits as well as lifestyle benefits.
View the summary of benefits.
When does my AA Membership become active?
Your benefits will be activated 72 hours after your payment has been received, as we require a little longer to confirm your access. Remember that EFT payments can take up to 48 hours to reflect in our bank account.
How do I add my family members?
If you have selected the AA Family package, you can add up to 4 family* members.
To add your loved ones to your AA Family package, you can visit our website and amend your Membership online, or call us on 0861 000 234 on weekdays between 8 am and 5 pm. Access to benefits for newly added family* members will be activated after 72 hours of confirming your payment.
If you have AA Go or AA Prime membership, no family* members can be added as this is an individual membership option. If you would like to upgrade to an AA Family Package, please contact us on 0861 000 234.
“Family” means the primary member, their legal spouse or life partner, and their children (including biological, adopted, or stepchildren), irrespective of whether such children reside at the same physical address as the primary member, provided that they are under the age of 25 (twenty five) or are financially dependent on the primary member.
How do I update or change my Membership?
To make any amendments to your Membership like adding a family member or upgrading your membership, you can visit our website and amend your Membership online, or call us on 0861 000 234 on weekdays between 8 am and 5 pm.
Access to benefits for newly added family members or upgraded plans will be activated after 72 hours of confirming your payment.
How do I renew my AA Membership?
To renew your AA Membership, visit our website, renew on our WhatsApp channel or call us on 011 799 1696 weekdays between 8 am and 5 pm.
Can I upgrade my AA Membership?
You can upgrade your Membership from AA Go or AA Prime to AA Family at any time.
Call us on 0861 000 234 weekdays between 8 am and 5 pm. Or, if you prefer, visit one of our AA Accredited Sales Agents.
Access to benefits for upgraded plans will be activated after 72 hours of confirming your payment.
Can I make changes to my AA Membership?
Changes to your AA Membership, other than upgrading your Membership, can only be when you renew your Membership.
Am I able to transfer my AA Membership?
AA Membership is not transferable. It is not attached to any specific vehicle however, covers you in any vehicle you may drive.
How do I update my personal details?
It’s important to keep your personal details up to date in the event of an emergency. You can update your details by calling 0861 000 234 weekdays between 8 am and 5 pm or by visiting visit one of our AA Accredited Sales Agent stores.
How can I reach the AA in case of an emergency?
You can call us on 0861 000 234, or log Roadside assistance request via our WhatsApp Channel. If you have require Armed Response assistance, please trigger the “Help Me” button on the AA Armed Response App (subscription needed).
What details do I need to provide if I call the AA for assistance?
In order to give you quick and efficient assistance, please have your AA Membership number handy. If you do not have it with you, we’ll be able to confirm your Membership using your ID number.
When call-outs are needed, we’ll need to know the type of assistance you require, your exact location and destination details, as well as your vehicle details, so that we can find you easily.
How long will it take the AA to get to me?
We will get to you as quickly as possible by dispatching the first available and closest vehicle to your assistance. The response time will vary depending on traffic and incident volumes, as well as your location and the prevailing weather conditions. The AA Emergency Call Centre dispatch team will advise you of the estimated time of arrival when you call.
Do I need to update my motor vehicle details?
To avoid spending time adding your vehicle details when you call for roadside assistance, call us on 0861 000 234 or e-mail us at TheAA@aasa.co.za, to update your vehicle details.
What if I am not present at my vehicle when assistance is required?
Your AA Membership is personal to you. This means that you need to be present when assistance is required. No other person can use your AA Membership card or access your benefits in your absence.
Can my friends and family request assistance?
- They may request assistance by calling us on 0861 000 234. One of our consultants will assist and provide a quote for the service required and assistance can then be dispatched immediately.
- They may call us on 0861 000 234 and arrange to take up AA Membership. Access to benefits for new AA members will be activated after 72 hours of confirming your payment.
Am I still covered if I am a passenger in someone else’s car?
Your AA Membership covers you and not your car. This means that you can take advantage of all the AA’s benefits and services regardless of whether you are the driver or passenger, in your, or someone else’s vehicle.
What if I have used all my call-outs for the year?
The AA will always assist you even if you have already used all your call-out entitlements for your Membership year. The AA Emergency Call Centre dispatch team will quote you at AA preferential rates.
Have More Questions?
If you can’t find the answer you’re looking for, don’t hesitate to get in touch!
Call us on 0861 000 234 or email us at TheAA@aasa.co.za