Mobile Panic App Terms and Conditions (the ‘Service’)

The Service is a technology platform that enables you to request an armed response from independent third party security providers of such services (which will be the police in areas where private security providers do not operate). By using the Service you provide permission to such third-party security providers to trace your mobile devices to your location and to gain access to the property upon which your device is located.

By using the Service you are agreeing to be bound by these terms and conditions.

We’, ‘us’, ‘our’ and like terms refer to the Automobile Association of South Africa NPC (‘AA’) (and where applicable our service providers) and ‘you’, ‘your’ and like terms refer to you, the person receiving services from us.

We may amend any of our terms and conditions at any time. The amended terms and conditions shall take effect from the date they are published on our website. Where there is a need for clarification of our terms and conditions, our reasonable interpretation will be deemed to be final.

You take responsibility for any person receiving any services from us also abiding with these terms and conditions.

All our terms and conditions contain the entire agreement between you and us and we shall not be bound by any undertakings, representations or warranties not recorded in them.

Please note that in addition to these terms and conditions the terms and conditions and privacy policy of our service provider also apply. These can be found at http://casi-app.com/terms and https://casi-live.liv.ninja/privacy. If there is any conflict between the terms and conditions at http://casi-app.com/terms and these terms and conditions, the provisions of these terms and conditions shall prevail.

The Service is payable in advance. Should payment not be received the Service will be cancelled forthwith. No refunds will be given if you cancel your subscription to the Service if you are on a monthly subscription. If you are on an annual subscription we will charge a reasonable cancellation penalty.

The Service is personal to the subscriber and registered dependants/secondary users. The number of dependants/registered users per primary member entitled to the reduced subscription fee is limited to three persons.

The Services are made available solely for your personal, non-commercial use. Please note the Service is limited to an armed response only e.g. does not include a medical response.

The Service is dependent on mobile phone reception, you having sufficient data available and your location services being active. In addition, for the wireless smart button (if applicable) to operate, it must be able to connect to your phone by Bluetooth. If you are in an area with no cell phone signal the panic signal will only be relayed once signal is received. You are responsible for ensuring you can access the Service via your device.

We cannot guarantee a response time or that you will receive a response at all if you activate the Service.

It is your responsibility to keep your contact details up to date.

We may introduce new services and/or amend and/or cancel the existing Service. We shall attempt to give you 30 days’ notice of such but do not guarantee to do this.


To the fullest extent permitted by law neither we nor our service providers will be liable for any loss or damage suffered as a result of any services we or our services providers render, or fail to render.

Without prejudice to any other remedy available to us, you indemnify us and our service providers against any loss or damage suffered by us and/or our service providers as a result of you and/or any person receiving a service from us through you breaching any of our terms and conditions. This benefit may be accepted by our service providers at any time.

The provision of the Service is subject to a fair use policy. If we decide, in our absolute discretion, that you are not using the Service fairly we reserve the right to cancel your subscription to the Service.